The fact that they had to have nominated themselves, plus their attitude at the beginning of the show makes me think that they expected Ramsay to come in and say "Everything is awesome - it's clearly these internet haters who are ruining your business. Let me use my celebrity power to get all those negative reviews removed."
exactly, it goes to show how incredibly delusional she is.
and she straight up lied when Gordon asked her if she made those cakes